The product can be returned by the customer, please contact us and we will advise of closest warehouse for return. The product must be unused and in resalable condition. We cannot accept drywall sheet returns. Returns must take place within 30 days of the original order date. A 25% restocking fee applies to all returns. If refund brings the initial order below the minimum delivery fee, currently $700 in product total, a $50 delivery fee will be deducted from the refund. If a discount was applied to the original order and the refund amount exceeds 20% of the original order, the balance of the order will be adjusted to reflect online pricing (no discount). Ceiling Grid must be returned in box quantities, no single pieces will be accepted. Bead lengths also must be returned in box quantities, no single pieces will be accepted. Even though we sell grid and bead in single pieces we cannot accept return of them as they are too easily damaged out of the box. All efforts are made to deliver undamaged product however, if the product arrives on the truck damaged, do not accept the delivery and contact our Customer Service Department at 1 888 483 7992 IMMEDIATELY, PLEASE.